Shipping + Returns
We pride ourselves on prompt, courteous service. We process orders within 24 to 48 hours on business days. We do not ship on Saturdays and Sundays. Standard UPS ground service will deliver your package within five to ten business days, depending on where you live.
Available on phone orders only: call (805) 784-2441 and request UPS 2nd Day Air delivery service. When you call by 12 noon PST, we’ll process your order and you’ll receive it two business days later.
While we are unable to process international orders via our online store we are more than happy to take your order via email or over the phone. Please contact us at firstname.lastname@example.org or call (805) 784-2441. We look forward to hearing from you.After submitting your order online, you will be contacted via e-mail with the shipping charges for your order. These charges will match our actual shipping cost. After we receive confirmation that you approve the shipping charges, your order will be processed. If you have any questions, please e-mail us at email@example.com or call (805) 784-2441.
About Our Wine Products
Due to individual state regulations and the wholesale lobby, Madonna Inn is restricted from shipping wine or beer to the following states:
Alaska, Arizona, Delaware, Florida, Georgia, Hawaii, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Mississippi, Montana, New York, North Carolina, Oklahoma, South Dakota, Tennessee, Texas, Utah, Virginia.
All customers must be 21 years of age or older to order wine. Our wine shipments are labeled “Adult Signature Required.”
General Return Policy
At the Madonna Inn your satisfaction is guaranteed. Any item maybe returned for any reason within 30 days of receipt for a full refund of the purchase price, excluding shipping/handling and gift wrapping charges.
- Please email customer service at firstname.lastname@example.org to obtain a Return Authorization Number (RA#). In your email please include your order date, order number, item, quantity to be returned, and reason for return.
- Please pack the item(s) securely for return shipment. All returned products should be in the same condition as they were received, tags intact.
- Send your return package via an insured, traceable shipping method to:
Madonna Inn Online Store
ATTN: Returns Department
100 Madonna Road
San Luis Obispo,CA 93405
Upon receipt of the returned item(s) Madonna Inn will issue a credit to the credit card on file. In the case of a gift return please contact one of our Customer Service Representatives prior to returning the item(s).
For damaged, defective, or incorrectly shipped merchandise Madonna Inn will promptly correct the problem. Please contact our Customer Service Department for return instructions including return shipment, cost paid by Madonna Inn. We will immediately replace the merchandise without any additional charge. Customer Service can be reached by e-mailing us anytime at email@example.com or calling us at (805) 784-2441.